7/3 4:10 PM
Got job 296392448. Who's the vendor?
7/3 4:10 PM
famous
7/3 4:11 PM
I have job 296392448 with Famous Supply. Submit?
7/3 4:11 PM
yes
7/3 4:11 PM
Done — your PO number is 56901. Send a photo of the receipt when you're done.
7/3 4:12 PM
Quick reminder — please send the receipt photo for 56901 (Famous Supply).
7/3 4:40 PM
cancel
7/3 4:40 PM
truck stock
7/8 7:56 AM
start
7/8 7:57 AM
Got it — new PO. What's the job number?
7/8 7:57 AM
truck stock
7/8 7:57 AM
That vendor isn't in our list. Please double-check the name.
7/8 7:57 AM
Good morning Austin this is Donya diid you need a truck stock po made?
You
·
7/8 8:00 AM
yes
7/8 8:00 AM
Can I please have the vendor?
You
·
7/8 8:04 AM
Can I please have the vendor?
You
·
7/8 8:04 AM
ferguson
7/8 8:04 AM
PO 57329
You
·
7/8 8:06 AM
[media]
7/8 8:22 AM
Receipt received. Multiple POs found — which one is this for?
1. Job 296392448 — Famous Supply (submitted 5 days ago)
2. Job unknown — Ferguson (submitted 16 minutes ago)
3. Job unknown — truck stock (draft)
7/8 8:22 AM
2
7/8 8:24 AM
Receipt applied to PO 57329 (Job ) — total $36.76.
7/8 8:24 AM
7/8 3:48 PM
Got job 298743863 — who's the vendor?
7/8 3:49 PM
robertson
7/8 3:49 PM
That vendor isn't in our list. Please double-check the name.
7/8 3:49 PM
robertson heating supply
7/8 3:51 PM
That vendor isn't in our list. Please double-check the name.
7/8 3:51 PM
other
7/8 3:51 PM
I have job 298743863 with Other. Submit?
7/8 3:52 PM
yes
7/8 3:52 PM
Done — your PO number is 57457. Send a photo of the receipt when you're done.
7/8 3:52 PM
[media]
7/8 4:11 PM
7/8 4:11 PM
2
7/8 4:12 PM
7/8 4:13 PM
[media]
7/14 11:12 AM
There's no PO waiting on a receipt right now. Want me to update the receipt on a previous PO instead?
7/14 11:12 AM
PO 58031
7/14 11:13 AM
7/14 11:13 AM
58031
7/14 11:13 AM
7/14 11:13 AM
7/15 11:14 AM
Got job 300830856. Is Other your vendor?
7/15 11:14 AM
lennox
7/15 11:31 AM
I have job 300830856 with Lennox. Submit?
7/15 11:32 AM
yes
7/15 11:32 AM
Done — your PO number is 58212. Send a photo of the receipt when you're done.
7/15 11:32 AM
[media]
7/15 11:35 AM
Couldn't read the total on that receipt — discarded it. Please send a clearer photo that shows the full total.
7/15 11:36 AM
[media]
7/15 11:39 AM
7/15 11:39 AM
7/20 3:50 PM
Got job 301408899. Is Lennox your vendor?
7/20 3:50 PM
johnstone
7/20 3:50 PM
I have job 301408899 with Johnstone Supply. Submit?
7/20 3:51 PM
yes
7/20 3:51 PM
Done — your PO number is 58679. Send a photo of the receipt when you're done.
7/20 3:51 PM
[media]
7/20 3:56 PM
7/20 3:56 PM
[media]
7/20 4:06 PM
7/20 4:06 PM
1
7/20 4:07 PM
7/20 4:07 PM
truck stock
7/28 8:58 AM
Do you want a PO for truck stock?
7/28 8:58 AM
yes
7/28 9:03 AM
Got it — new PO. What's the job number?
7/28 9:03 AM
truck stock
7/28 9:04 AM
Good morning Austin this is Donya, can I please have the vendor you will be using?
You
·
7/28 9:32 AM
ferguson
7/28 9:34 AM
Got you sir one sec
You
·
7/28 9:35 AM
PO 59404
You
·
7/28 9:37 AM
thank you
7/28 9:38 AM
no problem
You
·
7/28 9:39 AM
Quick reminder — please send the receipt photo for 59404 (Ferguson).
7/28 10:00 AM
[media]
7/28 10:17 AM
Receipt received. Multiple POs found — which one is this for?
1. Job unknown — Johnstone Supply (draft)
2. Job unknown — Ferguson (submitted 40 minutes ago)
7/28 10:17 AM
2
7/28 10:20 AM
Receipt applied to PO 59404 (Job ) — total $28.63.
7/28 10:21 AM
RSC
8/6 12:04 PM
Got Refrigeration Sales. What's the job number?
8/6 12:05 PM
304853990
8/6 12:05 PM
Job number wasn't found in ServiceTitan. Please double-check and try again.
8/6 12:06 PM
8/6 12:08 PM
Job 304853990 is marked Complete in ServiceTitan, so a new PO can't be created for it.
8/6 12:08 PM
8/6 12:09 PM
8/6 12:09 PM
yes
8/6 12:09 PM
Done — your PO number is 60257. Send a photo of the receipt when you're done.
8/6 12:10 PM
Quick reminder — please send the receipt photo for 60257 (Refrigeration Sales).
8/6 12:40 PM
[media]
8/6 12:41 PM
8/6 12:41 PM
lennox
8/7 11:46 AM
Got Lennox. What's the job number?
8/7 11:46 AM
8/7 12:04 PM
8/7 12:04 PM
yes
8/7 12:04 PM
Done — your PO number is 60367. Send a photo of the receipt when you're done.
8/7 12:05 PM
Quick reminder — please send the receipt photo for 60367 (Lennox).
8/7 12:40 PM
End-of-day reminder — 1 PO still needs a receipt:
• 60367 (Lennox)
8/7 5:00 PM
End-of-day reminder — 1 PO still needs a receipt:
• 60367 (Lennox)
8/8 5:00 PM
End-of-day reminder — 1 PO still needs a receipt:
• 60367 (Lennox)
8/9 5:00 PM
End-of-day reminder — 1 PO still needs a receipt:
• 60367 (Lennox)
8/10 5:00 PM
rsc
8/18 11:50 AM
Got Refrigeration Sales. What's the job number?
8/18 11:51 AM
8/18 11:51 AM
8/18 11:51 AM
yes
8/18 11:52 AM
Done — your PO number is 61257. Send a photo of the receipt when you're done.
8/18 11:52 AM
Quick reminder — please send the receipt photo for 61257 (Refrigeration Sales).
8/18 12:20 PM
[media]
8/18 1:01 PM
8/18 1:01 PM
truck stock
8/19 9:43 AM
Do you want a PO for truck stock?
8/19 9:43 AM
pyes
8/19 9:44 AM
yes
8/19 9:44 AM
Got it — new PO. What's the job number?
8/19 9:44 AM
truck stock
8/19 9:44 AM
That vendor isn't in our list. Please double-check the name.
8/19 9:45 AM
truck stock
8/19 9:45 AM
That vendor isn't in our list. Please double-check the name.
8/19 9:46 AM
ferguson
8/19 9:49 AM
Got Ferguson. What's the job number?
8/19 9:50 AM
truck stock
8/19 9:50 AM
That vendor isn't in our list. Please double-check the name.
8/19 9:50 AM
no job number
8/19 9:52 AM
No problem — who’s the vendor?
8/19 9:52 AM
ferguson
8/19 9:52 AM
Got Ferguson. What's the job number?
8/19 9:52 AM
no job number
8/19 9:53 AM
No problem — what's the job number?
8/19 9:53 AM
Hey Austin this is donya did you still need a PO?
You
·
8/20 9:00 AM
no thank you
8/20 9:01 AM
Alright — let me know if you need a PO.
8/20 9:01 AM
ok no worries
You
·
8/20 9:01 AM
ok no worries
You
·
8/20 9:01 AM
Ferguson
8/31 11:36 AM
Whats the job #
You
·
8/31 11:40 AM
it's truck stock
8/31 11:43 AM
That vendor isn't in our list. Please double-check the name.
8/31 11:43 AM
ferguson
8/31 12:00 PM
Got Ferguson. What's the job number?
8/31 12:00 PM
truck
8/31 12:01 PM
Hey Austin this is Donya did you still need a PO?
You
·
8/31 12:40 PM
no thank you
8/31 12:45 PM
Got it — discarding the PO. Text me anytime to start a new one.
8/31 12:46 PM
ferguson
9/2 1:27 PM
Got Ferguson. What's the job number?
9/2 1:27 PM
307974890
9/2 1:28 PM
Couldn't find that job number in ServiceTitan. Please double-check and try again.
9/2 1:28 PM
9/2 1:30 PM
9/2 1:30 PM
yes
9/2 1:31 PM
Done — your PO number is 62689. Send a photo of the receipt when you're done.
9/2 1:31 PM
[media]
9/2 1:34 PM
9/2 1:34 PM
Take over to message this technician — the AI is currently handling this conversation.
Purchase Order
missing
Saving re-validates against ServiceTitan (no SMS to the tech).
missing
Needs a valid job number and vendor first.
Last submitted PO
62689
Submitted 9/2 1:31 PM ET
Relay this number to the technician.